As you move your applications, data and parts of your infrastructure to the cloud, you need to put in place meticulous management of this environment. Your hybrid cloud needs to be continually optimised for performance, monitored, and secured. You also need to keep on top of change and cost management.
We help organisations who simply do not have enough IT resource, or lack some of the skills or tools, to proactively manage their cloud environment. Our team of cloud specialists deliver the next generation of managed services to augment internal teams and maximise their cloud investment.
Our services are designed to meet the needs of our clients, including “Essentials” that provide business day coverage, “Advanced” providing extended business week coverage and “Premium” that delivers full 24×7 coverage.
This is our entry-level, cost-effective service designed for businesses that operate within normal business hours, or who are at the early stages of migrating their environment to the cloud.
The Essentials coverage is 9-5, Monday through Friday. We use automation to maintain your environment, conducting daily back-ups, providing performance dashboards, availability monitoring and hold quarterly service review meetings.
As part of this service, we monitor and respond to incidents and alarms on a 24/7 basis. We also perform once a month patching, MFA auto-enforcement, and security center CIS controls remediation.
Essentials Cloud Management
Our Premium Cloud Operations Management is designed for organisations with mission-critical workloads operating in one or more regions that need a full 24×7 support service. The service ensures zero downtime, close attention and full automation and immutability.
We include RTOs, RPOs, service credits and detailed dashboards on the service and infrastructure. We will meet with your team every week and work closely together to balance the immediate needs of business as usual. We will strive towards the modernisation of your processes and infrastructure.
For Premium clients we fully use every aspect of automation. In terms of cost optimisation, we automate stop/start of environments and automated deletion of resources. We also leverage automated vulnerability scans and provide unlimited
Security Centre controls and remediations.