Privacy policy
1. Introduction
Belico Technologies ("we," "us," or "our") is committed to protecting the privacy of our users and individuals who interact with us, including those who submit information through LinkedIn Lead Gen Forms. This Privacy Policy explains how we collect, use, disclose, and protect personal information we obtain through our website (www.belico.com), our CRM product (the "Service"), and our interactions with LinkedIn, including the use of the LinkedIn Lead Sync API.
This policy covers data collected by the CRM solution and related services, including:
• Data submitted through LinkedIn Lead Gen Forms and synchronized via the Lead Sync API.
• Data entered directly into the CRM by users.
• Data collected through our website and other interactions.
2. Information We Collect
We collect information in the following ways:
• Information You Provide Directly:
o Account Information: When you register for an account with CRM, we collect your name, email address, company name, job title, phone number, and password.
o Billing Information: If you purchase a paid subscription, we collect billing information, such as credit card details, which are processed securely by our third-party payment processor (Stripe). We do not store your full credit card information on our servers.
o Customer Support Interactions: When you contact our customer support team, we may collect information about your inquiry, including your contact information and details about the issue.
o Information entered by users of CRM, such as leads, prospects, customers, and associated data (notes, tasks, etc.).
• Information from LinkedIn Lead Sync API:
o When you submit a LinkedIn Lead Gen Form on a Belico Technologies sponsored advertisement, and with your explicit consent (provided through the Lead Gen Form itself), LinkedIn provides us with the following information via the Lead Sync API:
firstName
lastName
companyName
jobTitle
linkedInProfileUrl
location
Responses to custom questions related to your software needs and budget.
o This information is provided only when a LinkedIn member actively chooses to submit the Lead Gen Form.
• Information Collected Automatically:
o Log Data: When you use our website or the Service, our servers automatically record certain information, including your IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data.
o Cookies and Similar Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your usage of our website and Service. This helps us personalize your experience, remember your preferences, and track usage patterns. You can control cookies through your browser settings.
o Usage Data: We collect data about how you interact with the Service, such as the features you use, the pages you visit, and the actions you take.
3. How We Use Your Information
We use the information we collect for the following purposes:
• Provide and Improve the Service: To operate, maintain, and improve CRM, including providing customer support, troubleshooting issues, and developing new features.
• Personalize Your Experience: To tailor the Service to your needs and preferences.
• Communicate with You: To send you important information about your account, updates to the Service, marketing communications (where permitted by law and with your consent), and responses to your inquiries.
• Process Transactions: To process payments for your subscription to CRM.
• Sales and Marketing: To contact you about our products and services, specifically in response to your expressed interest through a LinkedIn Lead Gen Form submission. We will only contact you for marketing purposes if you have given us your consent or where we are otherwise permitted to do so by applicable law.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety, and the rights, property, and safety of our users and others.
• Aggregated and Anonymized Data: We may aggregate and anonymize data for analytical purposes, such as understanding usage trends and improving the Service. Aggregated and anonymized data is not considered personal information.
4. How We Share Your Information
We may share your information in the following circumstances:
• Legal Compliance and Protection: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• With Your Consent: We may share your information with third parties with your explicit consent, other than as described in this policy.
• Data entered by users: Data entered by users of CRM, such as leads, prospects, and customers, is accessible to other users within the same CRM account, according to their assigned permissions.
5. Data Security
We take data security seriously and implement reasonable and appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
• Encryption: We use encryption in transit (TLS/SSL) and at rest (AES-256) to protect your data.
• Access Control: Access to your personal information is restricted to authorized personnel on a need-to-know basis.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments.
• Data Breach Response Plan: We have a data breach response plan in place to address any potential security incidents.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
• LinkedIn Lead Gen Form Data: We retain data obtained through the LinkedIn Lead Sync API for a period of 24 months, after which it will be securely deleted, unless the lead becomes a customer.
• Customer Data: If a lead becomes a customer, we retain their information in accordance with our standard customer data retention policies, which are [describe your customer data retention policy, e.g., "retained for the duration of the customer relationship plus [number] years for legal and accounting purposes"].
• Account Information: We retain your account information for as long as your account is active and for a reasonable period thereafter to allow you to reactivate your account.
• User entered data: Data will be stored as long as the account is active. If an account is terminated, we retain the data for a period of [Number] days, after which it is securely deleted.
7. Your Data Rights
Depending on your location and applicable data protection laws (e.g., GDPR, CCPA), you may have certain rights regarding your personal information, including:
• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [Your Contact Email Address] or [Your Mailing Address]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
8. International Data Transfers
If you are located outside of the United Kingdom , your information may be transferred to and processed in the United Kingdom and other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, such as by using standard contractual clauses approved by the European Commission or relying on other approved transfer mechanisms.
9. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Belico Technologies Ltd, hello@belico.com