// COLLABORATION / CONTACT CENTER
Your clients' contact centers are overdue for AI. We deliver it.
Legacy UCCX, UCCE and Avaya estates were never built for omnichannel, AI or modern CRM. Agents swivel between five systems per call and the IVR was last touched in 2019. We deploy AI-powered contact centers across Webex CC, Google CCAI and Amazon Connect, under your brand.
Plan a contact center buildThe CX upgrade is the deal. The AI delivery is the differentiator.
Clients on legacy UCCX, UCCE, Avaya or on-prem contact centers are sitting on infrastructure that predates omnichannel, AI and modern CRM integration. Gartner expects agentic AI to autonomously resolve 80% of routine service issues by 2029, the CCaaS market is $9.4 billion and growing 19% a year, and the partners who win these engagements are the ones who can put a credible CCaaS-plus-AI delivery team on the table. The ones who cannot watch a larger competitor take the account. We are that team, behind your name.
What we deliver.
Webex Contact Center
The Cisco-native path, with Webex AI Agent for self-service and real-time agent assist. CarShield reached 66% call containment on this stack. The natural fit when the client already runs Webex Calling.
Google CCAI
Dialogflow CX for intent-driven virtual agents that replace dated IVR trees outright. The strongest option when the client needs advanced conversational AI rather than menu-tree routing.
Amazon Connect
Consumption-based pricing with Amazon Bedrock for AI self-service. No per-seat licensing, no on-prem hardware, and the natural choice for AWS-native organisations that want to pay for what they handle.
AI as Standard Scope
Real-time agent assist with suggested responses, live transcription and sentiment analysis during the call. AI is part of the build from day one, not a Phase 2 line item the client has to fund again later.
AI Quality Management
Automated scoring across 100% of interactions, replacing the 2 to 5% that manual sampling ever reaches. Every call evaluated, compliance gaps surfaced, coaching grounded in the full record rather than a handful of spot checks.
CRM & Compliance Integration
Native integration with Salesforce, ServiceNow and Epic, plus call recording, GDPR retention and PCI-DSS handling scoped in the architecture phase. The client gets a compliance runbook alongside the delivery runbook.
The numbers behind the shift.
How the options compare.
What your client gets from an internal team, a major CX partner, or our team under your brand.
Contact center, answered straight.
01 Which platform should we recommend: Webex CC, Google CCAI, or Amazon Connect?
It comes down to the client's ecosystem. Webex Contact Center is the natural choice for Cisco-native estates, especially alongside Webex Calling. Google CCAI excels where the client needs deep conversational AI through Dialogflow CX. Amazon Connect wins on consumption pricing and Bedrock integration for AWS-native organisations. We deliver all three, help you present the right option, and execute whichever the client picks.
02 How does AI containment actually reduce cost?
AI virtual agents handle routine inquiries such as order status, appointment booking and FAQ without a human. At roughly $5 to $8 per handled call, a 50-seat centre containing 40% of inbound volume saves real money every month. CarShield reached 66% containment with Webex AI Agent. The AI build pays back in months, not years.
03 What about compliance: call recording, GDPR, PCI-DSS?
Compliance is day-one planning, not a retrofit. Call recording, GDPR retention, PCI-DSS cardholder handling and consent management are scoped in the architecture phase. Webex Contact Center and Amazon Connect both offer native compliance recording with configurable retention (HIPAA six-year, MiFID II five to seven year). The client gets a compliance runbook alongside the delivery runbook.
04 Can we add AI without a full platform migration?
Yes. Google CCAI and Amazon Connect AI can layer onto an existing platform as a virtual-agent front end or an agent-assist overlay, and AI Quality Management can audit interactions on any CCaaS platform. Not every engagement needs a full migration; some clients want AI capability first and a platform move second.
05 What is an agentic contact center?
It uses AI agents that resolve customer interactions end to end, not just answering questions but processing refunds, updating records and orchestrating multi-step workflows without a human handoff. Cisco added A2A and MCP protocol support for Webex AI Agents in Q1 2026, and Amazon Bedrock enables agentic workflows today. Gartner expects 80% autonomous resolution of routine issues by 2029.
06 How long does a CCaaS migration take?
A standard Webex Contact Center deployment for a 100 to 300 seat environment runs 8 to 14 weeks from design to go-live, depending on IVR complexity, CRM integration and AI scope. Virtual-agent training and tuning add two to four weeks. You get a detailed project plan with milestones before you sign the statement of work.
Tell us what your clients need.
A tri-cloud migration. A 200-site SD-WAN rollout. A security architecture before NIS2 hits. An AI system your client is asking about next quarter. We scope it, staff it, and deliver it under your brand. One conversation tells us if we are the right team.